HOW LONG DOES IT TAKE FOR MY ORDERS TO BE SHIPPED?
Orders placed will be shipped within 2 business days. ( Weekend and Legal holidays are not included.)

HOW TO SHIP MY ORDER?
A confirmation email will be sent to you once your order has been dispatched, with tracking information. included. We will ship your purchase within 2 business days via DHL, FedEx, UPS, etc. The delivery will take 7-15 business days, depending on the different countries.

Some orders will be shipped from local warehouses, which will result in a shorter delivery time.

WHAT IS THE OVERSEAS WAREHOUSE?
We have local warehouses in Europe and the US. Goods ordered from these areas are shipped within 48 hours and sent directly to you.

Note: Items ordered from different warehouses will be sent separately.

WILL I NEED TO PAY CUSTOMS DUTIES OR TAXES ON MY ORDERS?
Items shipped from all our warehouses are exempt from export taxes. However, if you are shipping an item from one country to another, you may be subject to paying local taxes and Customs duties on said item. The customer is solely responsible for these expenses.

DO YOU SHIP TO REMOTE AREAS?
Yes, we deliver goods globally. The fees & the duration of the shipment will vary depending upon the method of shipment selected. For more details about shipping, please feel free to contact our customer service at coolexplorer@163.com